Field Collection Team Leader

Job Title: Field Collection Team Leader
Location: Bengaluru, India
Designation: Field Collection Team Leader
Salary: ₹4,00,000 - ₹4,50,000 per annum
Gender: Both Male & Female candidates are welcome to apply

Job Overview:

We are seeking an experienced and results-driven Field Collection Team Leader to manage and lead our field collection team in Bengaluru. The ideal candidate will be responsible for overseeing and guiding a team of field collection agents, ensuring that collection targets are met, and operational efficiency is maintained. The role demands strong leadership, excellent communication skills, and a deep understanding of field operations.

Key Responsibilities:

• Lead, manage, and motivate a team of field collection agents to ensure collection targets are met and exceeded.

• Plan and allocate daily collections, ensuring effective route planning and resource utilization.

• Monitor field operations to ensure that collection procedures are followed in compliance with company policies and regulatory guidelines.

• Conduct regular performance reviews and provide training, feedback, and coaching to team members to improve performance.

• Handle escalated collection cases and resolve customer disputes or concerns effectively.

• Maintain detailed records of all collections, including documentation, receipts, and customer interactions.

• Develop strategies for enhancing field collection processes, reducing delinquencies, and improving customer satisfaction.

• Ensure all field staff are adequately equipped, trained, and prepared for fieldwork.

• Collaborate with internal teams (e.g., legal, operations) to resolve complex cases and support team performance.

• Prepare and submit daily, weekly, and monthly reports on collection progress and team performance to senior management.

• Ensure compliance with all legal and regulatory requirements related to collections and field operations.

Skills & Qualifications:

• Bachelor's degree in any field.

• 2+ years of experience in a field collection role, with at least 1 year in a supervisory or leadership capacity.

• Proven track record in meeting and exceeding collection targets.

• Strong leadership, communication, and team management skills.

• Excellent negotiation, problem-solving, and conflict resolution abilities.

• Ability to work under pressure and handle sensitive customer situations professionally.

• Familiarity with field collection tools and technologies.

• Knowledge of regulatory and legal aspects related to debt collection.

• Strong organizational skills with the ability to prioritize tasks and manage time effectively.

• Proficient in MS Office (Excel, Word, PowerPoint) and other relevant software tools.

Desired Attributes:

• High level of integrity and professionalism.

• Strong interpersonal skills and ability to build relationships with both team members and customers.

• Ability to work independently, take initiative, and make decisions in the field.

• Self-motivated with a focus on achieving targets and goals.

• Adaptability to a fast-paced and dynamic work environment.

Why Join Us:

• Competitive salary and benefits package.

• Opportunities for career growth and leadership development within a growing organization.

• Dynamic and collaborative work environment.

• Work-life balance and employee wellness programs.