Admission Support Officer

Job Description: Admission Support Officer (ASO)

Location: Bengaluru
Designation: Admission Support Officer (ASO)
Salary: ₹5,00,000 per annum (LPA)
Gender: Open to both Male & Female candidates

Job Summary:

We are looking for a detail-oriented and highly motivated Admission Support Officer (ASO) to join our dynamic team in Bengaluru. The ASO will be responsible for providing comprehensive support to students and parents throughout the admission process, ensuring a smooth and efficient experience. The role requires strong communication skills, excellent organizational abilities, and a proactive approach to resolving queries and assisting applicants.

Key Responsibilities:

• Admission Process Support: Assist in guiding prospective students and their families through the entire admission process from inquiry to enrollment.

• Customer Service: Respond to admission-related queries via phone, email, or in-person, providing timely and accurate information regarding eligibility, documents, timelines, and procedures.

• Documentation Management: Verify and process admission forms, documents, and other related paperwork for smooth entry into the institution.

• Data Entry & Maintenance: Accurately enter student details into the database and maintain records for future reference.

• Coordination: Coordinate with other departments, such as accounts, IT, and student services, to ensure all admission processes are completed efficiently and on time.

• Follow-up: Regularly follow up with prospective students and their families to ensure they meet deadlines and provide the necessary documentation.

• Reporting: Assist in generating reports on admission trends, conversion rates, and other key performance indicators for internal review.

• Adherence to Policies: Ensure compliance with admission policies, rules, and regulations as per the institution’s guidelines.

Key Skills & Qualifications:

• Educational Qualification: Bachelor’s degree in any field. A postgraduate degree in a relevant discipline is an advantage.

• Experience: Minimum 1-2 years of experience in a similar role, preferably in educational institutions or customer service.

• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with diverse groups.

• Organizational Skills: Strong attention to detail, time management skills, and the ability to multitask effectively in a fast-paced environment.

• Technical Skills: Proficient in MS Office Suite (Excel, Word, PowerPoint). Experience with CRM systems or admission software is a plus.

• Problem-solving: Ability to resolve issues promptly and professionally with a customer-centric approach.

• Teamwork: Ability to work collaboratively in a team and contribute positively to team goals.

Desired Attributes:

• Interpersonal Skills: Comfortable interacting with students, parents, and staff in a professional, friendly manner.

• Adaptability: Ability to adapt to changing workflows and demands.

• Empathy: An understanding and compassionate approach when addressing student and parent concerns.

Benefits:

• Competitive Salary: ₹5,00,000 per annum.

• Health Insurance: Comprehensive health coverage for employees.

• Career Growth: Opportunities for professional development and advancement within the organization.

• Work-life Balance: Flexible working hours and leave policies.

• Inclusive Environment: Open to both male and female candidates with equal opportunities for growth and development.