Tele Caller

Roles and Responsibilities:

languages - Eng + hindi Mandatory ( kannada is plus )

1. Customer Communication:-

Make outbound calls to customers with overdue payments.

Remind customers about outstanding dues and due dates.

Provide details regarding payment options and procedures.

2. Debt Recovery:-

Persuade customers to make payments and negotiate repayment plans ( Soft & Hard-recovery bucket)

Required DRA certified OR NON-DRA

3. Documentation:-

Maintain accurate records of all conversations with customers.

Update the system with payment commitments, disputes, and feedback.

4. Handling Customer Queries & Disputes:-

Address customer concerns related to payments and account status.

clarifying loan or credit terms.

5. Compliance & Professionalism:-

Adhere to company policies and regulatory guidelines in debt collection.

Maintain a polite, professional, and ethical approach during calls.

Avoid aggressive tactics and ensure fair treatment of customers.

6. Achieving Collection Targets:-

Work towards meeting monthly or quarterly collection targets.

Stay motivated and proactive in recovering overdue amounts

Rupeek company