Manager Quality (Process Excellence) for E-Commerce Process

Job Description: Manager Quality (Process Excellence) for E-Commerce Process

Location: Bengaluru
Designation: Manager Quality (Process Excellence) for E-Commerce Process
Salary: ₹10,00,000 – ₹12,00,000 per annum (LPA)
Gender: Open to both Male & Female candidates

Job Summary:

We are looking for a highly motivated Manager Quality (Process Excellence) to lead quality initiatives within our E-Commerce processes. The role will focus on driving continuous improvements, implementing process excellence methodologies, and ensuring high-quality standards across the e-commerce operations. The ideal candidate will have a deep understanding of e-commerce processes, a strong background in quality management, and experience in implementing process improvements to achieve operational excellence.

Key Responsibilities:

• Process Improvement & Optimization: Lead the development and implementation of process improvement strategies to optimize operational efficiency, reduce errors, and improve the overall customer experience in e-commerce processes.

• Quality Standards & Compliance: Ensure adherence to established quality standards, policies, and industry best practices across all e-commerce processes. Conduct regular audits to monitor process effectiveness and identify areas for improvement.

• Data-Driven Decision Making: Utilize data analytics to measure process performance, identify trends, and provide actionable insights for continuous improvement. Track key performance indicators (KPIs) to assess the success of quality initiatives.

• Cross-Functional Collaboration: Collaborate with teams from operations, customer service, logistics, and IT to ensure that quality improvements align with the overall business objectives and operational needs.

• Root Cause Analysis & Problem Solving: Conduct root cause analysis for process failures and quality issues, identify corrective actions, and implement preventive measures to minimize recurring issues.

• Training & Development: Train and mentor team members on quality management techniques, process excellence methodologies (such as Lean, Six Sigma), and best practices for achieving operational excellence.

• Process Documentation & Standardization: Develop and maintain comprehensive process documentation, standard operating procedures (SOPs), and workflows to ensure consistency and compliance across all processes.

• Performance Monitoring: Regularly assess process performance using data and quality metrics. Provide timely feedback and implement improvement strategies to enhance process quality.

• Change Management: Lead and manage change initiatives within the e-commerce processes, ensuring smooth transitions and minimal disruption to daily operations.

Key Skills & Qualifications:

• Educational Qualification: Bachelor’s degree in Business Administration, Engineering, Supply Chain, Operations Management, or a related field. A master’s degree or certifications in process improvement methodologies (e.g., Lean, Six Sigma) is preferred.

• Experience: Minimum 5-7 years of experience in process improvement, quality management, or operations management, with at least 2-3 years in a leadership role in an e-commerce environment.

• Process Excellence Expertise: In-depth knowledge of process excellence methodologies such as Lean, Six Sigma, or Kaizen. Certification in Six Sigma (Green Belt or Black Belt) is highly desirable.

• E-Commerce Knowledge: Strong understanding of e-commerce operations, including order fulfillment, inventory management, customer service, and logistics.

• Analytical Skills: Strong ability to analyze data, interpret metrics, and derive actionable insights to drive process improvements.

• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively collaborate with internal teams and stakeholders.

• Leadership Skills: Proven ability to lead teams, motivate individuals, and drive continuous improvement initiatives. Experience in managing and mentoring a team is essential.

• Project Management Skills: Ability to manage multiple projects simultaneously, ensuring that deadlines and quality standards are met.

Desired Attributes:

• Detail-Oriented: Strong attention to detail with the ability to spot inefficiencies or quality issues in complex processes.

• Problem-Solving: Excellent problem-solving skills with a proactive approach to identifying and addressing process inefficiencies or quality concerns.

• Adaptability: Ability to thrive in a fast-paced and constantly evolving e-commerce environment.

• Customer-Centric Mindset: Focused on enhancing the customer experience through improved processes and higher quality standards.

• Change Management Expertise: Skilled at managing change and leading initiatives that require buy-in from diverse teams and stakeholders.

Benefits:

• Competitive Salary: ₹10,00,000 – ₹12,00,000 per annum.

• Career Growth: Opportunities for professional development and advancement within the organization.

• Work-Life Balance: Flexible working hours and leave policies to ensure a balanced work-life environment.

• Inclusive Environment: Equal opportunity employer open to both male and female candidates, fostering an inclusive and diverse work culture.